1) Who we are:
Loomclean LLC ("Loomclean,” “we,” “us,” or “our”) provides exterior cleaning services including pressure washing and soft washing in the Greater Texarkana area. Contact: [email protected] · 903-662-6996 · No Mailing Address.
2) Acceptance of terms:
By visiting our website, booking an appointment, signing an estimate, or allowing us to perform services on your property, you agree to these Terms, our Refund & Reschedule Policy, our Privacy Policy, and our Disclaimer & Liability Waiver.
3) Quotes, scope, and changes:
- Written estimates are valid for 30 days unless stated otherwise.
- Pricing assumes standard soil levels and safe, reasonable access to work areas.
- If site conditions differ materially (e.g., heavy staining, oil, rust, efflorescence, extreme height), we may propose a change order before proceeding.
4) Scheduling, access, and preparation:
- Customer will provide: clear access to work areas; running water; external power if needed; closed windows; pets secured; vehicles moved; fragile items removed.
- We may arrive within a time window. Weather and safety can affect timing.
5) Payments, deposits, and chargebacks:
- Unless otherwise stated, payment is due upon completion of service. We accept major cards and other methods shown on our invoice.
- A deposit may be required to reserve certain jobs.
- By providing a card, you authorize Loomclean to store and charge it for agreed work, change orders, taxes, and fees.
-Chargebacks after service will be disputed with photo/video/time‑stamped evidence. You agree to attempt good‑faith resolution with us first.
6) Satisfaction and remedies:
If you’re not satisfied, notify us within 24 hours. We’ll return once for a reasonable re‑clean or touch‑up of the specific area. Refunds are governed by the Refund Policy.
7) Surfaces, materials, and inherent risks (summary):
- Exterior cleaning involves water, pressure, and detergents. Certain materials (oxidized siding/paint, aged wood, loose mortar, efflorescence, failing seals, brittle screens, old gutters, compromised concrete, hairline cracks) may shed, lift, or reveal pre‑existing defects during cleaning. See the Disclaimer for a detailed list of inherent risks you accept by booking service.
8) Weather and safety:
- For safety, we may reschedule due to lightning, high winds, freezing temps, or severe weather.
- Slippery surfaces may persist for a short time after service; use caution.
9) Limited warranty & limitation of liability:
- Services are provided "as is" and "as available" without warranties beyond what is expressly stated.
- Our total liability for any claim shall not exceed the amount you paid for the specific service giving rise to the claim.
- We are not liable for incidental, consequential, special, or punitive damages.
10) Photos & video:
- We may capture before/after media for quality control and marketing. You grant us a non‑exclusive license to use such media that does not show personally identifying info. To opt out, email [email protected] before your appointment.
11) Third‑party providers:
- We may use subcontractors or third‑party vendors (e.g., payment processors). They must adhere to professional standards consistent with our policies.
12) Disputes, venue, and governing law:
- You agree to first attempt good‑faith resolution with us within 15 days of notice.
- If unresolved, claims shall be brought in Bowie County, Texas small claims or other court of competent jurisdiction.
- Texas law governs these Terms.
13) Changes to Terms:
- We may update these Terms from time to time. Continued use of our site/services after changes constitutes acceptance. “Last updated” date will be posted.
14) Contact:
[email protected] · 903-662-6996 ·Texarkana, TX
LoomClean Refund & Service Policy:
Effective Date: 9/24/2025
At LoomClean, our goal is your satisfaction with every service. Because our work is labor-based and scheduled in advance, our refund policy is as follows:
Deposits: Any booking deposit is fully refundable if you cancel or reschedule at least 24 hours before your appointment. Deposits are non-refundable for same-day cancellations or no-shows.
Card on File: Your card is stored securely and will only be charged after service is completed, unless you chose to prepay.
Completed Services: Once a cleaning/restoration service has been completed, payments are non-refundable. If there is an issue with service quality, LoomClean will return to address the problem at no additional cost.
Prepaid Jobs: If you prepaid and cancel more than 24 hours before service, you are eligible for a full refund.
Disputes: For any billing concerns, please contact us directly within 7 days at [your phone/email] so we can resolve the matter quickly.